Cancellation & Refund Policy
Welcome to the digital portal operated by CA Raj Rupesh Shah, SEBI Registered Research Analyst (Registration No. INH000025762). We are dedicated to maintaining the highest benchmarks of commercial clarity, operational integrity, and strict alignment with statutory frameworks across all our analytics platforms, premium tracks, and data insights modules.
Baseline Settlement Rules: Fees paid for our independent market research and advisory tracks are structured as non-refundable upon processing by default. In complete compliance with SEBI (Research Analyst) Regulations, 2014, compensation reversals or termination claims can only be reviewed under the explicit operational parameters outlined below.
Market Risk & Registration Disclosures: Because advisory deliverables constitute objective statistical analysis rather than structural profit guarantees, clients cannot demand capital restitution or fee cancellation on the grounds of negative market fluctuations or trading losses. However, if our official Research Analyst registration undergoes regulatory suspension or cancellation by SEBI, all unutilized subscription components will be processed back to active clients on a clear pro-rata basis.
1. Nature of General Research Services
All premium advisory cycles, research summaries, analytical index notes, and real-time validation tracking tools provided through this architecture deploy actionable financial models instantly upon purchase confirmation. Because access to this digital proprietary data pipeline occurs immediately, the core value of the product is delivered instantly across our network infrastructure.
Exclusion of Cancellations: Given the immediate delivery profile of our structural analytical modules, post-activation cancellations, general transaction dropouts, or standard satisfaction-based refund requests are not permitted under any circumstances once the service stream is activated.
2. Refund Allocation & Calculation Matrix
To establish a transparent standard for administrative reviews, fee settlements, and exceptional reversals, allocations scale cleanly according to the following baseline structural parameters:
| Identified Scenario | Settlement Ratio | Deductions & Retained Charges |
|---|---|---|
| Systemic Duplicate Transaction | 100% Reversal of the excess debit | Net of direct payment gateway handling fees |
| Revocation Prior to Service Initiation | Up to 80% of the core subscription fee | 20% retention for administrative provisioning and setup costs |
| Operational Delivery Failure by the Firm | 100% Restitution of payment | Zero fee deductions applied |
| Statutory Registration Interruption by SEBI | Pro-rata refund of the remaining period | Calculated proportionally based on services rendered |
3. Formal Remittance Initiation Protocol
To trigger an official validation analysis under the allowed scenarios detailed in the matrix, clients must systematically log a written request with our administrative compliance desk by observing the following instructions:
- Dispatch an explicit application from your verified account to support@carajshah.in within a window of 7 calendar days from the initial billing event or operational discrepancy.
- Clearly specify your registered user identity parameters, complete profile name, and system matching mobile links.
- Provide verified banking proofs, including the formal payment gateway transaction code, transaction timestamp, and comprehensive documentation backing your request.
Our internal auditing panel will complete a verification assessment within 5 working days. Once a request receives formal approval, the settlement funds will be routed back directly to the originating payment channel vector within 7 subsequent business days.
4. Multi-Tier Grievance & Escalation Pathways
Should a formal dispute arise regarding a settlement assessment, clients are fully empowered to methodically escalate their claims through the institutional pathways prescribed by regulatory guidelines:
- Level 1 (Internal Redressal Office): Forward a formal appeal directly to our designated Grievance Redressal Officer at support@carajshah.in for an internal operational audit, carrying a target timeline of 7 working days.
- Level 2 (SEBI SCORES Platform): If the internal resolution path does not yield an aligned outcome, clients can lodge an independent regulatory complaint via the SEBI SCORES portal at scores.gov.in.
- Level 3 (Online Dispute Resolution): For independent external arbitration, disputes can be submitted electronically to the centralized Smart ODR framework at smartodr.in.
5. Policy Modifications & Statutory Continuity
We retain full operational authority to adjust, amend, or rewrite components of this Fee Terms & Refund Policy to adapt seamlessly to evolving SEBI regulatory mandates or internal administrative frameworks. The most recently updated documentation tracking path remains effective immediately upon publication across this web terminal interface layout.
Your continuous utility of our data insight matrices, publication updates, or advisory dashboards following the posting of modifications indicates direct verification and full binding execution of the updated terms.